Refund and Returns Policy

Last Modified: April 4th, 2026

Due to the secondhand nature of our products, all sales at Yarn Saver are final. We do not accept returns or exchanges for buyer’s remorse, change of mind, or dissatisfaction with the inherent characteristics of secondhand goods. Customers are encouraged to review all product descriptions, photographs, and stated condition ratings carefully before completing a purchase.

Customers bear sole responsibility for selecting appropriate products and ensuring order accuracy before completing a purchase. Errors in product selection — including but not limited to incorrect colors, weights, fiber types, or quantities — do not qualify for a refund, exchange, or replacement. Yarn Saver is not obligated to provide correct products, substitutions, or replacements at no charge when a customer has ordered incorrect items due to their own error, misunderstanding, or failure to review order details.

If an item arrives in a condition that is materially different from its listing description — for example, a condition rating significantly worse than what was stated, or an undisclosed defect — you may submit a not-as-described claim within 7 days of delivery.

To complete your claim, we require your order number, a description of the discrepancy, and photographs showing the issue. Please do not send your purchase back without first contacting us.

The following are not eligible for a not-as-described claim:

Items where the described condition was accurately represented in the listing
General characteristics of secondhand goods, such as minor signs of age or storage
Differences in color perception between screens and actual product appearance
Gift cards
Issues arising after delivery due to customer handling or storage
Items ordered in error by the customer, including incorrect brands, product lines, colors, weights, fiber types, or quantities

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Items where the discrepancy between the listing description and actual condition is minor

Order fulfillment

All orders are shipped within 7 days of the order date. If we are unable to ship your order within this timeframe, we will notify you of the delay and provide you with the option to cancel your order for a full refund.

Refunds

Once your claim is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be eligible for a not-as-described claim. Sale items and items marked as-is cannot be refunded.

Exchanges

We do not offer exchanges. If your item qualifies for a not-as-described claim, we will issue a refund or store credit at our discretion.

Shipping returns

If we request that an item be returned as part of a claim, please contact us at [email protected] with your order number to request a return shipping address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If the error was on Yarn Saver’s part, return shipping will be covered by Yarn Saver. Depending on where you live, the time it may take for your product to reach us may vary. If you are returning more expensive items, you may consider using a traceable shipping service by adding a tracking number or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping damage

If your item arrives damaged due to shipping, please refer to your shipping carrier’s policy on filing an insurance claim. All packages are shipped with tracking numbers. When selecting your shipping method at checkout, please note that USPS Ground Advantage includes higher insurance coverage than UPS Ground Saver. If you select free shipping, your package will be shipped via USPS Ground Advantage or higher, which at the time of this writing includes a minimum of $100 in insurance coverage. USPS coverage amounts are subject to change; please refer to usps.com for current coverage details. Shipping damage is not covered under our not-as-described policy.