Last updated: April 2026

Terms and Conditions Index

Company Policy

Account Registration
Selling Through Yarn Saver
Products
Purchases and Payment
Digital Gift Cards and Store Credit
Coupons and Discounts
Cancellations
Order Abandonment
Refunds, Exchanges, and Returns
Shipping and Fulfillment

General Terms

Agreement to Terms

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING OUR SERVICES.

Yarn Saver is an yarn thrift marketplace, offering a convenient option for shopping and selling quality secondhand yarn and accessories. These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you,” and where applicable, “User“, “Customer“, or “Seller” as further defined herein) and Finarina LLC, doing business as Yarn Saver (“Yarn Saver“, “we”, “us”, or “our”), concerning your access to and use of the https://www.yarnsaver.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in Connecticut, United States and have our registered office at 6 Way Road Ste M, Middlefield, Connecticut, United States. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use the Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use the Site. You may not use the Site in a way that would violate the Gramm-Leach-Bliley Act (GLBA).

The Site is intended for users who are at least 18 years old and have the legal capacity to enter into these terms. Persons under the age of 18 are not permitted to use or register for the Site.

Throughout these Terms, “Customer” refers to any person purchasing products through the Site. “Seller” refers to any person submitting items for assessment or sale through Yarn Saver’s selling programs. Both are encompassed by “you” as used in this agreement. Where a provision applies specifically to Customers or Sellers, that term is used in place of “you” for clarity.

Right to Access

The Services are not targeted towards, nor intended for use by, anyone under the age of 13. For example, Yarn Saver does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under the legal age of majority in your jurisdiction (usually 18), you may use the Services only with consent of a parent or guardian. By using the Services, you represent and warrant that you are 13 years of age or older and that if you are under 18, you have consent from a parent or guardian to use the Services. If you are not at least 13 years of age, do not access, use or register for an account. In addition, you may not make a purchase from our Sites unless you are at least 18 years of age.

IF YOU ARE A PARENT OR GUARDIAN THAT PROVIDES CONSENT TO A MINOR’S REGISTRATION WITH AND USE OF THE SERVICES AND WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS IN RESPECT OF SUCH MINOR’S USE OF THE SERVICES AND WEBSITE.

Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on the Site. We also reserve the right to modify or discontinue all or part of the product listings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the product listings.

We cannot guarantee the Site and the product listings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the product listings at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the product listings during any downtime or discontinuance of the Site or the product listings. We will make reasonable efforts to keep the Site operational, but we have no obligation to maintain and support the Site or the product listings or to supply any corrections, updates, or releases in connection therewith.

Your continued use of the Site after any such changes constitutes your acceptance of the revised Terms.

Prohibited Activities

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
Use any information obtained from the Site in order to harass, abuse, or harm another person.
Make improper use of our support services or submit false reports of abuse or misconduct.
Use the Site in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Site.
Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
Delete the copyright or other proprietary rights notice from any Content.
Attempt to impersonate another user or person or use the username of another user.
Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
Use a buying agent or purchasing agent to make purchases on the Site.
Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.

Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

YARN SAVER is a common law trademark. You may not copy, imitate or use them, in whole or in part, without our prior written consent. In addition, the look and feel of Yarn Saver is the service mark, trademark and/or trade dress of Yarn Saver and you may not copy, imitate or use it, in whole or in part, without our prior written consent. Other company, product, and service names and logos used and displayed through the Services may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Yarn Saver and may not be used by you without permission. Any use of such marks, or any others displayed on through the Services, will inure solely to the benefit of their respective owners.

Yarn Saver respects the intellectual property of others. If you believe, in good faith, that any materials on the Services infringe upon your copyrights, you may file a DMCA Notice of Alleged Infringement according to the process set out in the U.S. Digital Millennium Copyright Act with our Designated Copyright Agent:

Yarn Saver

Email: [email protected]

When submitting a DMCA Notice of Alleged Infringement, please provide us with this information:

A physical signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the site;
Your address, telephone number, and email address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Feedback and User Content

In the event that you provide us any ideas, thoughts, criticisms, suggested improvements or other feedback related to products or the Services (collectively “Feedback”), you agree we may use the Feedback to: (a) improve our Services or any products and (b) promote the Services and products, and that you will not be due any compensation for your Feedback that is used in these ways. To the extent that we have your name, likeness, or voice, this will be part of the Feedback and you agree that we may use your name, likeness and voice in the same manner that we can use other Feedback. You grant to us a worldwide, royalty-free, fully paid, perpetual, irrevocable license to use, reproduce, modify, translate, distribute, perform, display, import, sell, offer for sale, make, have made and otherwise exploit the Feedback in any form, media, or technology, whether now known or hereafter developed, and to allow others to do the same. This is true whether you provide the Feedback on the Services or through any other method of communication with us, unless we have entered into a separate agreement with you that provides otherwise.

By using the Services, you may submit or publish various forms of media content and written communications as well as photos, captions, suggestions, ideas, comments, questions, or other information (collectively, “User Content”), so long as the User Content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam” or unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a payment method or other User Content. Yarn Saver reserves the right to use, remove, edit or report such User Content, but is not obligated to regularly review nor monitor User Content. You acknowledge and agree that any User Content provided by you to us are non-confidential and shall become the sole property of Yarn Saver if Yarn Saver should choose to use the User Content. Yarn Saver shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of User Content for any purpose, commercial or otherwise, without acknowledgment or compensation to you. If Yarn Saver does include your User Content, or any part thereof, you are deemed to have granted Yarn Saver a nonexclusive, royalty-free, perpetual, unlimited, irrevocable, and fully assignable and sublicensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from your User Content, and distribute and display your User Content throughout the world on any media or platform.

You further grant Yarn Saver the right to use your User Content in an anonymized or modified form for general marketing and merchandising purposes on the Services. This includes, but is not limited to, using images you submit to our Image Search, Shop Social, or other shopping tools to create merchandising displays that may be visible to other users. For the purposes of this clause, “anonymized” or “modified” may include, for example, using artificial intelligence to obscure or replace personally identifying features within an image, while retaining the general aesthetic/ style of specific apparels. This right is part of the worldwide, perpetual, and irrevocable license you grant to Yarn Saver, and you will not be entitled to any compensation for such use.

Site Management

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

Privacy Policy

We care about data privacy and security. Please review our Privacy Policy: https://www.yarnsaver.com/privacy-policy. By using the Site, you agree to our Privacy Policy, including any available rights to access, modify, or request deletion of your personal data. Please be advised the Site is hosted in the United States. If you access the Site or from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
To the extent there is a conflict between the terms of the Privacy Policy and these Terms of Use, the Terms of Use govern. If you do not agree with our collection, storage and use of such information as described in the Privacy Policy, do not use our Services.

Yarn Saver will retain your information as long as we deem necessary. You may inform us of any changes or requests about your personal data, and in accordance with our obligations under local data protection law, we will use all reasonable means to update or delete your personal data accordingly. However, Yarn Saver will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. Yarn Saver reserves the right at all times to disclose any information as Yarn Saver deems necessary to satisfy any applicable law, regulation, legal process or governmental request.

Electronic Communications

By creating an account, you agree that you may receive communications from Yarn Saver, including, but not limited to, newsletters, promotions, special offers, account reminders and updates.

When you use our Services or send emails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as emails, texts, mobile push notifications, or notices and messages on this site or through the other Services, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You also understand that you can remove yourself from these communications by clicking the “Unsubscribe” link in the footer of our emails or by contacting [email protected].

License Grant

Yarn Saver operates one or more websites and related mobile applications where the Services can be accessed (collectively, the “Website”). The Website contains data, text, graphics, photographs, graphs, sounds, images, audio, page headers, software (including HTML and other scripts), buttons, video, and other icons, all of which are arranged and compiled (all of the above “Information”), and which is either owned or licensed by Yarn Saver. Your use of this Website and access to the Information is expressly conditioned upon your agreement that all such access and use shall be governed by the terms set forth in these Terms of Use. You are hereby granted a non-transferable, non-sublicensable, limited, revocable, right and license to access and make use of the Website for your own exclusive benefit and solely for the purposes intended by the Website.

Trademark Notice

Yarn Saver is an independent seller of like-new, second hand, and/or yarn and accessories and is not affiliated with or endorsed by any designer, manufacturer, retailer or brand of the items that are listed through our Services. All third party brand names and logos used in any commercial context by Yarn Saver are trademarks and/or registered trademarks of respective holders. Any such appearance does not imply any affiliation with or endorsement of Yarn Saver.

Term and Termination

These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Governing Law

These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Connecticut applicable to agreements made and to be entirely performed withinthe State of Connecticut,without regard to its conflict of law principles.

Dispute Resolution

Informal Negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each “Dispute” and collectively, the “Disputes”) brought by either you or us (individually, a “Party” and collectively, the “Parties”), the Parties agree to first attempt to negotiate in good faith any Dispute (except those Disputes expressly provided below) informally for at least sixty (60) days before initiating arbitration.

Before filing any lawsuit relating to a Claim, you agree to first send a detailed notice (“Notice”) to Yarn Saver by email to [email protected] OR certified or registered mail with proof of receipt to us at Yarn Saver, Attn: Legal Notice- Finarina LLC d/b/a Yarn Saver, 6 Way Road Ste M, Middlefield, CT 06455 within the applicable statute of limitations. Your Notice must contain all of the following information: (1) your full name; (2) your address; (3) your telephone numbers; (4) your email address; (5) information sufficient for Yarn Saver to identify any transaction and/or product at issue (e.g., your order number, order confirmation communication, SKU number, etc.); and (6) a detailed description of your Claim, the nature and basis of your Claim(s), and the nature and basis of the relief you are seeking with a calculation for it. You must personally sign this Notice.

Likewise, Yarn Saver agrees that if we have a dispute with you, we will first send a detailed Notice to your e-mail address on file with us. Yarn Saver’s Notice will likewise set forth (1) information sufficient for you to identify any transaction at issue; and (2) a detailed description of our dispute, the nature and basis of our claim(s), and the nature and basis of the relief we are seeking with a calculation for it.

Should Yarn Saver request a telephone conference with you in an effort to resolve your claim as part of this informal process, you agree to personally participate (with your counsel if you are represented). Compliance with and completion of this Mandatory Informal Dispute Resolution for All Claims process is a condition precedent to filing any lawsuit or serving an arbitration demand. You and Yarn Saver agree that any action commenced in court or arbitration without first exhausting the Mandatory Informal Dispute Resolution for All Claims process shall be defective and subject to dismissal at the cost of the party found to have prematurely commenced the action. The statute of limitations and any filing deadlines shall be tolled while the parties engage in this process. A court shall have the authority to enjoin the filing of any lawsuit concerning a Claim without first providing a Notice or other participating in good faith in this Mandatory Informal Dispute Resolution for All Claims process.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (“AAA Consumer Rules”), both of which are available at the AAA websitewww.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in Hartford, Connecticut. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in Hartford, Connecticut, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.

In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. To the extent permitted by applicable law, a claimant must pay all costs incurred by the responding party, including any attorney fees, related to a Claim if an arbitrator determines that (i) the Claim was frivolous or (ii) the Claim was filed in arbitration for any improper purpose, such as to harass the defending party, cause unnecessary delay, or needlessly increase the cost of dispute resolution.

Restrictions

The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to Informal Negotiations and Arbitration

The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Corrections

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the products, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

Disclaimer

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO USDURING THE six (6) mONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

Miscellaneous

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please utilize our contact form or direct contact email below. You may also request an official mailing address for sending legal documentation at either of these options as well:

[email protected]

Company Policy

Account Registration

In order to use the Services, you must register an account with Yarn Saver directly. Unless we expressly authorize you to do so, you are only authorized to create and use one account for the Services and are prohibited from using alter egos or other disguised identities when using the Services.

You also represent and warrant that you (a) have not previously been suspended or removed from the Services; (b) do not have more than one account; and (c) that you have full power and authority to enter into these Terms and in doing so will not violate any other agreement to which you are a party.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Yarn Saver reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended or created under these Terms or your use of the Services.

Selling Through Yarn Saver

Yarn Saver categorizes Sellers as the following:

Consumer. A Consumer Seller is an individual selling on behalf of their own items, their loved ones’ items, or acting as a designated representative for someone’s personal property. A formal request through our official channels must be made to begin the assessment process through (1) the online assessment system by creating a new assessment or requesting a manual assessment review by submitting either form and agreeing to the terms provided, or (2) submitting a contact form requesting assistance to assess items, receiving an acknowledgment from official staff, and a staff member manually creating an assessment on behalf of the seller.
Business/Commercial. A Business/Commercial Seller is a representative, with authority to initiate commercial agreements, of a business entity that provides documentation including either a valid or expired Sales & Use permit (for businesses closing operations) or proof of non-individual business entity status (business registration, incorporation documents, or equivalent legal documentation).

General Seller Policies

Yarn Saver only accepts Consumer and Business Sellers based the United States at this time.
All valuations, assessments, and payouts shall be denominated and paid in United States Dollars.
Seller must register for an online account at yarnsaver.com.
Seller represents and warrants the condition of the items for assessment to be in saleable condition and free of the presence of animal hair and free of pests and containments, including but not limited to pest eggs, larvae, moths, beetles, dust, mites, debris, odors and other environmental contaminants that may have been present in prior storage or handling environments.
Seller unconditionally agrees that any item shipped to Yarn Saver that is not in saleable condition and rejected will be disposed by Yarn Saver as refuse.
Yarn Saver does not provide refuse removal services, pest remediation services, or handling of materials that cannot be salvaged to be resold directly to Customers.
For Consumer Sellers, Yarn Saver does not provide (1) pick up services, (2) pre-paid shipping labels, (3) shipping materials such as boxes, tape, bags, bubble wrap, or similar supplies. All shipping costs are Seller’s sole responsibility. Yarn Saver recommends utilizing online discount shipping services to reduce shipping expenses and strongly advises including insurance coverage on all packages. Upon assessment approval, Seller must select from the following delivery options; (a) shipping directly to Yarn Saver at Seller’s risk and cost; (b) local drop-off at Yarn Saver’s Middlefield, Connecticut offices; or (c) local drop-off at designated special events when available. Seller will receive specific instructions for shipping or drop-off procedures, along with required documentation that must be signed and submitted with the items. Seller will receive specific instructions for shipping or drop-off procedures, along with required documentation that must be signed and submitted with the items.
Local drop-off appointments are available at Yarn Saver’s Middlefield, Connecticut office by appointment only. To schedule a drop-off, Seller must indicate this preference on their approved assessment within their online account portal and will receive instructions for scheduling through Yarn Saver’s online appointment system. Failure to promptly attend a scheduled drop-off appointment without reasonable advance notice will result in disqualification from future transactions with Yarn Saver for a period of ninety (90) days. Repeated failures may result in permanent disqualification.
Upon receipt and opening of Seller’s package(s), Yarn Saver will send notification email confirmation and mark the assessment as “Received” status.
If package damage is discovered, Yarn Saver will notify Seller via email. Yarn Saver assumes no responsibility for damaged or missing packages during transit. Seller bears sole responsibility for obtaining shipping insurance coverage for damaged or missing packages through their selected carrier.
For Business/Commercial Sellers, all terms are negotiable during the contract formation process, and can be included within said agreement as long as both parties agree. All pickup services, payout estimates, appraisals, payout percentages, freight arrangements, contractual duration, and other transaction-specific parameters shall be individually negotiated and documented in separate written agreements between Yarn Saver and each commercial seller. Prior to any transaction, commercial seller and Yarn Saver must negotiate and execute a written legal agreement establishing all transaction parameters, including but not limited to pickup services, payout percentages, freight shipping arrangements, and contractual duration. Commercial transactions are limited to mailed check or PayPal transfer payment methods only. Store credit options are not available for commercial agreements. Commercial sellers shall be compensated according to the specific terms negotiated in their individual written agreement rather than the standardized rates specified in the Assessment Payout Rate Eligibility applicable to Consumer Sellers.

Assessment Payout Rate Eligibility

To qualify for standard assessment payout rates, Seller must satisfy each of the following conditions: (a) create an assessment draft within Yarn Saver’s online assessment system through a registered user account; (b) enter complete and accurate information for each line item intended for assessment; (c) submit the assessment through the online system and receive “Approved” status from Yarn Saver; (d) comply with all delivery instructions provided by Yarn Saver; and (e) have the assessment assigned “Received” status by Yarn Saver.
To qualify for manual assessment payout rates, Seller must satisfy each of the following conditions: (a) request manual review through authorized channels, specifically direct communication with Yarn Saver or through the “Request Manual Review” function within the online assessment system; (b) receive acceptance of such request by authorized Yarn Saver personnel; (c) comply with all delivery instructions provided by Yarn Saver; and (d) have the assessment entered into the online system with “Received” status.
Upon satisfaction of all requirements in point 1 of this section, Seller shall be entitled to compensation calculated as a percentage of the total assessed value as determined by Yarn Saver, according to the following schedule: (a) twenty percent (20%) for mailed check payment; (b) twenty-five percent (25%) for PayPal transfer; or (c) thirty percent (30%) for store credit. Yarn Saver shall provide compensation based on assessed item values denominated in United States Dollars (USD) according to the terms and conditions set forth herein.
Upon satisfaction of all requirements in point 2 of this section, Seller shall be entitled to compensation calculated as a percentage of the total assessed value as determined by Yarn Saver, according to the following schedule: (a) fifteen percent (15%) for mailed check payment; (b) twenty percent (20%) for PayPal transfer; or (c) twenty-five percent (25%) for store credit. Yarn Saver shall provide compensation based on assessed item values denominated in United States Dollars (USD) according to the terms and conditions set forth herein.
All item valuations are based solely on Yarn Saver’s professional determinations using industry standards, market conditions, and proprietary assessment criteria. Valuations are final and non-negotiable under any circumstances. Yarn Saver’s determination of item condition, authenticity, marketability, and quality supersedes any representations made by Seller. Seller’s descriptions or assessments of items carry no binding weight in the final valuation process. Valuations reflect Yarn Saver’s assessment of resale value and market demand and may differ substantially from retail prices, original purchase prices, insurance valuations, or third-party appraisals. All assessed values, payout calculations, and business decisions shall be determined by Yarn Saver in its sole and absolute discretion and shall be final and binding upon Seller.
Yarn Saver purchases shipments as complete lots, not individual items. Yarn Saver does not provide itemized receipts, breakdowns, or detailed valuations for individual items for any reason, including but not limited to tax purposes, insurance claims, or personal records.
By agreeing to these terms, Seller acknowledges and accepts that item valuations may range from zero dollars ($0) to any unspecified amount, and Seller agrees to accept such valuations regardless of Seller’s personal opinion regarding condition, rarity, sentimental value, purchase price, or any other factor.
Failure to satisfy any requirement set forth in this agreement may result in Seller’s forfeiture of all payout eligibility. Items submitted for assessment become the property of Yarn Saver regardless of valuation outcome, and no items will be returned to Seller under any circumstances.
Any questions, concerns, or disputes regarding assessments must be raised by Seller prior to payout being issued. Once payout has been processed and disbursed by Yarn Saver through any payment method, the assessment is deemed complete and conclusively accepted by Seller with no further changes, modifications, or reconsideration permitted under any circumstances.
Seller waives any right to dispute, challenge, or seek reconsideration of valuations through legal proceedings, arbitration, mediation, or any other forum following payout. Seller’s sole remedy is to decline participation in Yarn Saver’s assessment program before agreeing to the terms and conditions set forthwith.
Yarn Saver in its sole discretion may terminate its relationship with a Seller and close a Seller’s account due to repeatedly shipping items that are in poor or unsaleable condition, including but not limited to items that contain animal hairs, pests, and other containments.
Yarn Saver in its sole discretion may terminate its relationship with a Seller and close a Seller’s account due to lack of communication and repeatedly abandoning transactions.
Yarn Saver reserves the right to modify these terms at any time without prior notice. Continued submission of items for assessment constitutes acceptance of any modified terms.

Processing Workflow

Items consisting of yarn or fiber will enter a mandatory freezing queue with “Freezing” status. The freezing process requires a minimum of two (2) weeks upon initiation.
Following any required freezing period, items enter the assessment queue with “Waiting to Be Assessed” status. Queue position determines processing timeframe, typically ranging from one (1) to three (3) weeks on average based on an assessment with 30 items or less, though extended periods may occur based on quantity submitted and current capacity restraints.
During assessment, each item receives pricing based on Yarn Saver’s proprietary valuation criteria as set forth in the Assessment Payout Rate Eligibility terms, with assessment status marked as “Assessing.” Upon pricing completion, items are incorporated into Yarn Saver’s general inventory.
Upon completion of the assessment process and marking of an assessment as “Approved,” the seller shall have seven (7) calendar days from the date of approval notification to ship the assessed items to Yarn Saver’s designated facility. Failure to ship items within this prescribed timeframe will result in the automatic reversion of the assessment status to “Draft,” requiring the seller to resubmit the assessment for approval and placement at the end of the processing queue. No exceptions to this timeframe will be granted absent extraordinary circumstances as determined solely by Yarn Saver.
All submitted items must meet Yarn Saver’s quality and condition standards as outlined in these terms. Items found to be significantly damaged, soiled, contaminated with pests or pest evidence, moldy, or otherwise deemed unusable by Yarn Saver’s assessment team will result in the immediate termination of the entire assessment process. In such cases, the entire submission will be properly disposed of at Yarn Saver’s discretion and in accordance with applicable health and safety regulations. The seller will receive no compensation for rejected items, and disposal costs may be charged to the seller’s account at Yarn Saver’s discretion. Sellers whose submissions are rejected will be subject to progressive enforcement measures. A first-time rejection will result in a written warning and mandatory review of quality standards documentation before the seller may submit future assessments. A second rejection within twelve (12) months of the first violation will result in temporary suspension from submitting new assessments for a period of ninety (90) calendar days from the date of the second rejection. A third rejection within eighteen (18) months of the first violation may result in permanent account suspension at Yarn Saver’s sole discretion. During any suspension period, the seller may not create, submit, or have processed any new assessments through the Yarn Saver platform.
Yarn Saver reserves the exclusive right to make final determinations regarding item condition, acceptability, and compliance with these terms. All assessments, valuations, and condition determinations are final and not subject to appeal or dispute resolution procedures.
Upon completion of all item pricing, the batch enters calculation review where Yarn Saver personnel calculate total batch value across all payment methods. Seller receives email notification detailing calculated values with assessment status marked as “Ready for Payment.”
Seller must respond within thirty (30) days of email receipt to confirm preferred payout method and provide necessary payment delivery information (mailing address for checks or email address for PayPal transfer or store credit). Failure to respond to payout-related communications within the timeframe specified may result in the assessment being deemed operationally abandoned pursuant to the Assessment Abandonment section of these terms. All associated offers will be considered expired, and items will be considered forfeit.
Following payout method confirmation or expiration of the five-day response period, the batch enters the payout queue. Payment will be issued within one (1) to five (5) business days according to the rates and terms specified in the Assessment Payout Rate Eligibility section.
Items not selected for purchase will be donated to local community craft groups for charitable purposes or disposed of safely if unsuitable for donation. Rejected items will not be returned to Seller under any circumstances and receive no compensation.
Upon process completion, the assessment will be marked as “Complete” and shall be subject to all terms and limitations set forth in the Assessment Payout Rate Eligibility, including but not limited to the finality provisions regarding time limitations for disputes and the conclusive acceptance of all valuations following payout disbursement.

Business Seller Modifications and Exceptions.

Business Sellers must initiate contact with Yarn Saver through email at [email protected] or via website contact forms, specifically indicating intent to establish a B2B or wholesale selling agreement.
Prior to any transaction, Business Seller and Yarn Saver must negotiate and execute a written legal agreement establishing all transaction parameters, including but not limited to pickup services, payout percentages, freight shipping arrangements, and contractual duration.
Seller may submit assessments through: (a) Yarn Saver’s online inventory system with direct data entry; or (b) Excel or CSV file submission containing at minimum quantity and description fields, with optional fields including brand, type, condition, colorway, and lot number where available. All commercial assessments where fifty percent (50%) or more of the submitted items are undefined, incorrectly defined, missing required information, or otherwise inaccurately described will be subject to reduced payout rates equal to the lesser of: (i) manual review processing rates as specified in the individual commercial agreement, or (ii) a five percent (5%) reduction from the agreed standard rates.
Commercial transactions are limited to mailed check or PayPal transfer payment methods only. Store credit options are not available for commercial agreements.
Sellers shall be compensated according to the specific terms negotiated in their individual written agreement rather than the standardized rates specified in the Assessment Payout Rate Eligibility section applicable to Consumer Sellers.
All terms regarding finality of valuations, time limitations for disputes, and post-transaction completion provisions set forth in the Assessment Payout Rate Eligibility section shall apply to commercial transactions, with the modification that any dispute resolution procedures specifically negotiated in the individual commercial agreement shall supersede the general dispute limitation terms.

Sending Without Authorization

Seller shall not send yarn, fiber, or any other item shipments intended for assessment unless User has completed Yarn Saver’s official selling process and received explicit approval via Yarn Saver’s official channels.
Any shipments received by Yarn Saver without prior authorization or completion of Yarn Saver’s official assessment inquiry process shall become the exclusive property of Yarn Saver upon receipt, except where the shipment appears to have been sent in good faith due to postal error, mistaken delivery, or other circumstances beyond the sender’s control.
Items received without proper authorization will not be reimbursed, compensated, or returned to the sender with costs covered by Yarn Saver under any circumstances, regardless of the items’ value, condition, or the sender’s intent.
Yarn Saver reserves the right to dispose of, donate, or otherwise utilize unauthorized shipments in its sole discretion without notice to the sender and without any obligation to provide compensation or accounting to the sender.
Yarn Saver will make reasonable efforts to return unauthorized shipments that appear to have been sent in good faith within fourteen (14) days of receipt, provided the sender contacts Yarn Saver within seven (7) days of the shipment being sent and provides proof of the error. Return shipping costs shall be borne by the sender.

Assessment Abandonment

Seller acknowledges and agrees that certain stages of the assessment process require timely responses and cooperation from Seller. This includes but is not limited to: confirmation of payout method and delivery information, response to inquiries regarding assessment status, compliance with shipping or drop-off deadlines, and resolution of any issues identified during processing. Seller is solely responsible for maintaining accurate and accessible contact information within their registered account.
By creating an account and participating in Yarn Saver’s assessment program, Seller expressly consents to electronic communications via email as the exclusive method of contact for all purposes, including legally required notices. Email notice to the address on file constitutes valid and sufficient notice for all purposes under this agreement.
Yarn Saver is not obligated to attempt contact through channels outside of those associated with Seller’s registered account, and is under no obligation to hold the assessment in an open or pending status indefinitely while awaiting Seller response.
If Seller fails to respond to any communication from Yarn Saver requiring action or confirmation — at any stage of the assessment process — generally within thirty (30) calendar days of the initial outreach, and/or Yarn Saver has made at least two (2) documented email attempts to contact Seller, Yarn Saver at its sole discretion may deem the assessment abandoned by the Seller and close it accordingly. Items submitted for assessment deemed by Yarn Saver to be abandoned become the property of Yarn Saver. No items will be returned to Seller following an abandonment notice. Yarn Saver may declare the assessment abandoned without further notice to the Seller and proceed to close the transaction with no further obligation to return any items associated.
Upon declaration of abandonment, any payout offers previously extended to Seller – whether pending acceptance, accepted but unprocessed, or calculated but not yet disbursed – shall be deemed automatically withdrawn and void. Seller forfeits all right to compensation associated with the abandoned assessment, and no monetary obligation of any kind shall exist on the part of Yarn Saver following an abandonment declaration.

Special Event On-Site Services

This section applies exclusively to item drop-offs at special events hosted by Yarn Saver, including but not limited to fiber festivals, trade shows, and conferences.

To participate in special event drop-off services, attendees must first create an online account at yarnsaver.com. Attendees without existing accounts will be directed to exit the registration line and complete account registration via their mobile device before re-entering the process.
Qualified attendees will enter a registration line for check-in, present their barcode for scanning, and submit items for assessment.
Drop-off assessments processed through alternative methods shall receive normal payout rates according to the section Assessment Payout Rate Eligibility for Standard and Manual Rates.
Upon Seller’s arrival at a designated special event for item delivery, Yarn Saver staff may conduct a preliminary inspection of all items presented. If, in Yarn Saver’s sole judgment, the items do not reasonably correspond to the descriptions, quantities, or conditions represented in the approved assessment, or if the items otherwise fail to meet Yarn Saver’s acceptance standards, Yarn Saver reserves the right to refuse delivery of the items in whole. Upon refusal, the associated assessment shall be cancelled, and Seller shall retain possession of all refused items. No partial deliveries shall be accepted unless expressly authorized by Yarn Saver staff at the time of inspection.
All special event transactions are subject to the valuation terms and limitations set forth in the sections related to selling, including professional determination authority, no itemized documentation, valuation range acceptance, and all finality provisions specified in the Assessment Payout Rate Eligibility section.
All attendees at special events hosted by Yarn Saver may receive additional promotional items at Yarn Saver’s sole discretion, regardless of participation in drop-off services.
Upon completion of special event processing, all transactions shall be subject to the finality and dispute limitation provisions set forth in the Assessment Payout Rate Eligibility section, including conclusive acceptance of valuations following payout disbursement.

Products For Sale

Yarn Saver attempts to do its best to display colors, features, specifications, and details of products available on the Site with accuracy. However, Yarn Saver does not guarantee that the colors, features, specifications, and details of products will be accurate, complete, reliable, current, or free of errors.
Customer acknowledges that electronic displays may not accurately reflect the actual colors and details of products due to variations in monitor settings, lighting conditions, and other technical factors beyond Yarn Saver’s control.
All products are subject to availability, and Yarn Saver cannot guarantee that items will remain in stock. Yarn Saver reserves the right to discontinue any products at any time for any reason without prior notice.
Prices for all products are subject to change without notice at Yarn Saver’s sole discretion.
Due to the nature of Yarn Saver’s business as a second-hand online yarn retailer, Yarn Saver cannot guarantee that products are free from the presence of animal hairs.
While Yarn Saver takes commercially reasonable care to inspect and prepare items for sale, some fibers may have been previously exposed to environments containing animals, including but not limited to pets, livestock, or wild animals.
Yarn Saver cannot guarantee that second-hand products are free from pests, pest eggs, larvae, or other contaminants including but not limited to moths, beetles, mites, dust, debris, odors, or other environmental contaminants that may have been present in prior storage or handling environments.
While Yarn Saver employs commercially reasonable inspection, cleaning, and processing procedures including freezing treatments where applicable, these measures cannot guarantee complete elimination of all potential contaminants, pests, allergens, or preexisting product conditions.
Customers with known allergies or sensitivities to animal hair, dust, chemical treatments, dyes, or other potential contaminants should be aware of these possibilities before purchasing and should take appropriate precautions.
By purchasing from Yarn Saver, Customer acknowledges and accepts that items may contain trace amounts of animal hair, dander, pests, pest remnants, allergens, or other contaminants inherent to second-hand merchandise. Customer waives any claims against Yarn Saver for allergic reactions, sensitivities, pest infestations, property damage, or any health consequences resulting from exposure to contaminants or preexisting conditions of purchased products, except for damages arising from Yarn Saver’s gross negligence or willful misconduct.
Customer understands the risks outlined above and agrees that Customer will hold harmless and indemnify Yarn Saver for any allergic reactions, health complications, sensitivities, pest infestations, property damage, or other consequences caused as a result of animal hair presence, pest contamination, or any other preexisting conditions of second-hand merchandise.
Customer assumes full responsibility for inspecting all purchased items upon receipt and taking appropriate measures to prevent cross-contamination with other materials or property.

Purchases and Payment

Yarn Saver accepts the following forms of payment: (a) PayPal; (b) Pay Later with PayPal; (c) Venmo; (d) Visa; (e) Mastercard; (f) American Express; and (g) Discover.
Customer agrees to provide current, complete, and accurate purchase and account information for all purchases made via the Site.
Customer agrees to promptly update account and payment information, including email address, payment method, and payment card expiration date, to enable Yarn Saver to complete transactions and maintain contact as needed.
It is Customer’s sole responsibility to ensure that their selected payment method is valid and has sufficient funds or credit available for transaction completion.
To initiate order fulfillment, Customer must provide full payment for selected items at the time of purchase through Yarn Saver’s online store.
All payments shall be denominated in United States Dollars. Sales tax will be added to purchase prices as deemed required by Yarn Saver.
Yarn Saver may change prices at any time without prior notice.
Customer agrees to pay all charges at the prices in effect at the time of purchase, including any applicable shipping fees, and authorizes Yarn Saver to charge Customer’s chosen payment provider for such amounts upon order placement.
If Customer’s order is subject to recurring charges, Customer consents to Yarn Saver charging Customer’s payment method on a recurring basis without requiring prior approval for each recurring charge, until such time as Customer cancels the applicable order.
Yarn Saver reserves the right to correct any errors or mistakes in pricing, even if Yarn Saver has already requested or received payment.
Yarn Saver reserves the right to refuse any order placed through the Site without providing justification.
Yarn Saver may, in its sole discretion, limit or cancel quantities purchased per person, per household, or per order.
Order restrictions may include orders placed by or under the same customer account, using the same payment method, or utilizing the same billing or shipping address.
Yarn Saver reserves the right to limit or prohibit orders that, in Yarn Saver’s sole judgment, appear to be placed by dealers, resellers, or distributors for commercial purposes.

Digital Gift Cards and Store Credit

By purchasing or using a Yarn Saver Digital Gift Card for Store Credit (“Gift Cards”), Customer agrees to the terms and conditions set forth herein.
Gift Cards can be redeemed exclusively on the Site toward the purchase of eligible products.
To redeem a Gift Card, Customer must enter the Gift Card’s unique code at checkout, whereupon the balance will be applied to the purchase.
Gift Cards do not expire and do not accrue maintenance or inactivity fees.
The balance of a Gift Card can be checked online at the Site.
Gift Card balances cannot be transferred to another card or converted into cash.
Gift Cards cannot be refunded or returned once purchased.
Gift Cards are not redeemable for cash except where required by applicable law.
Yarn Saver is not responsible for lost, stolen, or unauthorized use of Gift Cards. Customer must safeguard Gift Cards as they would cash.
Gift Cards cannot be used to purchase other Gift Cards and cannot be reloaded.
Gift Cards cannot be resold, transferred for value, or redeemed for cash, except to the extent required by applicable law.
Gift Cards cannot be used in conjunction with promotional codes or offers unless specifically authorized by Yarn Saver.
Yarn Saver reserves the right to cancel Gift Cards if Yarn Saver believes that the card was obtained, used, or applied to a Site account through fraudulent means, or if the associated account was created or credits were applied fraudulently.
Store Credit will be provided in the form of Gift Cards and shall be subject to all terms and conditions applicable to Gift Cards as set forth in this section.
The same terms, conditions, restrictions, and limitations that apply to Gift Cards shall apply equally to Store Credit without distinction.

Coupons and Discounts

Coupons and discounts are not guaranteed and are subject to availability at Yarn Saver’s sole discretion.
Yarn Saver reserves the right to remove, modify, or alter any coupon or discount at any point in time without prior notice.
Customer may apply only one promotional code per order. Multiple promotional codes cannot be combined or used in conjunction with one another on a single transaction.
Bulk discounts shall apply automatically to eligible purchases regardless of promotional codes used and may be used in conjunction with a single promotional code.
To redeem a coupon or discount, Customer must enter the promotional code at checkout, whereupon the discount will be applied to the purchase if valid and available.
Coupons and promotional codes may be subject to expiration dates as specified at the time of issuance.
Coupons and promotional codes are non-transferable and may not be resold or redeemed for cash value.
Certain products or services may be excluded from coupon or discount eligibility at Yarn Saver’s discretion.

Cancellations

Cancellations are accepted if the order has not progressed to the shipping process.
If an item has been marked as shipped, cancellations will not be accepted under any circumstances.
For orders that have progressed to shipped status, the Returns, Exchanges, and Refunds policy shall apply exclusively to any customer requests for order modifications or reversals.
Orders that cannot be fulfilled due to Customer’s failure to respond to required communications may be deemed abandoned and cancelled. Yarn Saver will make reasonable efforts to reach Customer using the email address on file. Yarn Saver is not obligated to hold items or delay processing indefinitely pending Customer response.
By creating an account and placing orders through Yarn Saver’s platform, Customer expressly consents to electronic communications via email as the exclusive method of contact for all purposes, including legally required notices. Email notice to the address on file constitutes valid and sufficient notice for all purposes under this agreement.
Yarn Saver in its sole discretion may determine that an order has been abandoned by a Customer. Generally, as a policy, if Customer fails to respond to any communication from Yarn Saver requiring action or confirmation within three (3) calendar days of the initial outreach, or Yarn Saver makes two (2) email attempts to contact Customer and Customer does not respond, Yarn Saver in its sole discretion may deem the order abandoned and the items available for resale as described in point 8 of this section.
Upon determination that an order meets the criteria in point 6, Yarn Saver may declare the order abandoned without further notice to Customer and proceed under point 8 of this section.
Upon declaration of abandonment, Yarn Saver may cancel the order and return all associated items to active inventory for resale or other disposition.
Upon declaration of abandonment, Yarn Saver will make reasonable attempts to refund any funds associated with the abandoned order to the Customer’s original payment method. If such a refund cannot be completed due to Customer’s failure to respond, invalid payment information, or other circumstances beyond Yarn Saver’s control, any remaining funds will be handled in accordance with applicable Connecticut unclaimed property law, including required holding periods and remittance procedures governed by Connecticut General Statutes Chapter 32.
Following an abandonment declaration, Yarn Saver is under no obligation to reinstate the order, rebook items at previously listed prices, or otherwise accommodate a Customer who subsequently reinitiates contact. Items returned to inventory are subject to availability and current pricing at the time of any future purchase.
Yarn Saver shall not be liable for any loss, inconvenience, or damages arising from the cancellation or disposition of an order deemed abandoned under this section.
Yarn Saver reserves the right, in its sole discretion, to flag, restrict, or suspend Customer’s account following an abandonment determination. Repeated abandonment may result in permanent restriction from placing future orders through the Yarn Saver platform.

Refunds, Exchanges, and Returns

Please refer to our Refund and Returns Policy page for more information regarding refunds, exchanges, and returns.

Shipping and Fulfillment

Yarn Saver will promptly dispatch and delivery of products upon confirmation and payment of the Customer’s Order.
Products are shipped via major carriers, including but not limited to USPS, UPS, and FedEx at Yarn Saver’s discretion.
Yarn Saver is not liable for packages that are lost, damaged, or otherwise undelivered due to customer input issues, including but not limited to entering incorrect shipping addresses, recipient names, or other delivery information.
Customer bears sole responsibility for providing accurate and complete shipping information, including correct addresses, recipient names, and any special delivery instructions. Yarn Saver ships with commercial shipping services that ship to Customer’s location. Shipping and handling fees included at checkout are the responsibility of Customer.

Credits

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